We want you to be happy with your purchase from Smeeth Saddlery. If for any reason you aren’t satisfied, please let us know. We offer a 14 day “no quibble” returns policy and we will be happy to exchange the item or issue a refund to the credit or debit card of the person who originally placed and paid for the order. Please see below for products excluded from this policy.
It’s important that any unwanted item, unless faulty, is returned in a re-saleable condition. We’d expect this to mean that you’ve kept all original packaging and labels, and that it’s undamaged and unused
How do I return goods to you?
If you would like to return an item, then we ask you to notify us of this within 14 days of receipt of the delivery. Please contact us via email on Suzanne@smeethsaddlery.co.uk or telephone us on 01945 585998 . All goods for return or exchange must be received by us within 30 days of delivery to you.
Returns to store
We are very happy to take in any returns in person at our store if that is more convenient for you. If you don’t have your receipt, order confirmation or delivery note, we’ll give you a credit note to the value of the current selling price instead of a refund.